A teaching approach which is 100% operational



 The 4 steps to progress

 Step 1



We use exercises to share with participants the principles of an effective relationship.

 Step 2



We measure the gap between participants’ everyday practices and the principles identified in step 1, again via exercises.

Christian Duvillet
CEO
LCL Group (Le Crédit Lyonnais)

« I believe that becoming more professional in
the way we deal with other people, as taught by      
Interactifs, is one of the key success factors
for our business. The operational excellence of
the bank is a function not just of our employees’
mastery of the product portfolio but of the style
and the structure of their exchanges with
customers and with colleagues. »

Thierry Boiron
CEO
Laboratoires Boiron

« I live the Interactifs Discipline® as
a fundamental principle of my life, essential
for my well-being and as a sign of respect for
those around me. On a daily basis and in a very
real sense it helps me to be more aware of the
real intentions behind my conversations with other
people, to structure them better, to make them
simpler and more effective. For me, the Interactifs
Discipline® facilitates conversations which are
based on confidence in oneself and in the other
person. I strongly believe that using it increases
my ability to respect, with humility and sincerity,
both my own thoughts and the people I’m talking to,
contributing to creating a more positive environment
and, in consequence, a healthier life! A big thank
you to the Interactifs’ R&D team! »

Jean-Marie Ducreux,
Graduate of ESCP-EAP, MBA
Columbia University
Professor at ESCP-EAP
Extract from his book
“Strategy – the Keys to Competitive Success”,
published by Editions de l’Organisation.

« In stark contrast to many approaches
rightly seen as manipulative, a highly
original and very powerful approach for
dealing with other people has been developed
in France by Philippe de Lapoyade, the founder
of Interactifs. The enhanced capability for
dealing with other people which this programme
produces allows employees to increase significantly
their impact within the company. »

Robert Guillet
Vice President - Global Customer Development
Unilever Foodsolutions

« When Philippe de Lapoyade asked me to
explain why, on different occasions and in
different jobs, I have had my teams trained
in the Interactifs Discipline®, I thought to
myself ... quite simply because, every time,
the impact on our business has been real and
visible. It’s not always easy to be clear about
the objective pursued, to be simple and direct
whatever the level of the relationship, to have a
logical framework for thinking, to produce concrete
results on complex subjects. But with Interactifs,
these skills can be learned and practiced and become
a reflex that I and my teams have adopted and which
continues to allow us to gain in time, effectiveness,
energy spent and results achieved. »

Philippe Dauger
Senior Vice President
Service and Sales Quality
Renault Group

« Interactifs is the only training course
I’ve ever been on which is still useful to
me several years on. I’ve benefited on two levels:
I’m calmer and more comfortable in meetings – but
I’m also faster and more effective. This is as true
in my personal life as in my business life. There’s
no manipulation involved: everything I’ve said holds
even truer if the person opposite has also had the
training. »

Bruno Cathelinais
Président du Directoire
Groupe Bénéteau

« The Interactifs approach is remarkable in
that it removes the unsaid elements from
meetings, allowing participants to get to the
heart of the matter as quickly as possible and to
find realistic solutions which are clearly acceptable  
to all. Sharing this approach with colleagues
represents a real opportunity for changing a
company’s culture and installing lasting
effectiveness. »

Hani Ramzi
Vice President
Mobile Communications Group
Alcatel - Mobile

« As soon as you’ve left an Interactifs® seminar,     
you start playing around with these simple and
practical tools which have an immediate effect.
Then you start testing their effectiveness in
your daily relationships, both professional and
personal. And finally, you realise that you’ve
learnt a discipline which is virtuous, which is
productive in relationships and which is truly
“universal”… »

Bernard Grumel
Former HR DirectorDanone CDP France

« I consider this training to be irreplaceable
and extremely effective; I wish I’d known about
it when I was 20! It’s the best training programme
I’ve ever come across throughout my career in HR. »

Jean Marie Mayot
Associate
PricewaterhouseCoopers Entreprise

« I have reaped benefits from everything you sowed. »

 Step 3



We uncover the constants which will allow this gap to be reduced, again via exercises.

 Step 4



We give participants the opportunity for intensive practice using their own everyday business cases, in line with the specific training objectives which we have defined with the client.
  80% of the time is spent on exercises

The exercises allow participants to acquire the reflexes – using their own style and vocabulary – so that adoption becomes natural, immediately usable, and durable..

 “Free-style”


In some cases, the participants themselves provide the business cases for the exercises, based on the everyday reality of their business lives.

 “Compulsory programme”


In other cases, the client company specifies the particular business situations which they want the trainers to work on with the participants, in addition to the “free-style” exercises.